HairCut Reviews For Sport Clips Haircuts of Chesapeake- Towne Place at Greenbrier

1 rating

As a loyal customer, I have been coming to Sports Clips for at least a year and a half. I tip the stylist $5 every time ($25) because I enjoyed there service. Unfortunately, yesterday, my hair was not cut very well by a new in-training stylist. Obviously, I didn't recognize how poorly it was cut until I showered and noticed that the top back of my hair had not been cut, some inconsistencies with the fade, and some uneven hair cuts where my hair is combed over. I went back the next day thinking it would be a simple fix and probably wouldn't take any longer than 10 minutes. I spoke with the manager (not by request) and mentioned the deficiencies in my hair cut. I was told I'd have to wait to have it fixed and the wait time was over 1 hour in which I mentioned to the manager. I nicely asked if there's anything they can do now. The manager offered for me to come back the next day and she would have it fixed. There wasn't anything else she could offer me. She didn't even ask for my name, who cut my hair, or even look at my haircut. She didn't give me any reassurance or apologize on behalf of the stylist. It's unfortunate that Sports Clip would lose a loyal customer over something that could have been fixed in 10 minutes. I will not be coming back and hope that in the future Sports Clip has a better policy and provide better training for new stylist on the floor such as having the trainer review the haircut before the customer leaves.

5 rating

Adrienne was fantastic, she explained all of the services that were available to me. I had asked for a fade and she asked if I wanted a medium fade and gave me one of the best hair cuts I have in awhile. This was my very first time in a Sports Clips and found it to be a very relaxing and enjoyable visit. I will definitely be returning to this location again.

5 rating

Chelsea, you were great. I’m very happy with your work! I appreciated your recommendations. After all you have more experience than me. Thanks for the tips, and helping me choose the products I needed!

Rated 4.0 out of 5.0 based on 4 Client reviews

1
Tutyer X. | August 5, 2018 Haircut

"As a loyal customer, I have been coming to Sports Clips for at least a year and a half. I tip the st"

5
Christian W. | February 4, 2018 Haircut

"Adrienne was fantastic, she explained all of the services that were available to me. I had asked for"

5
Michael G. | November 21, 2017 Haircut

"Chelsea, you were great. I’m very happy with your work! I appreciated your recommendations. After al"

5
Richard G | July 21, 2017 Haircut

"Honestly the best haircut I have had in years. Chance did a phenomenal job. Thanks!"